Sol AI Support
Welcome to the support page for Sol AI: UV Index & Vitamin D, developed by Logos Labs LLC.
Contact Us
If you're experiencing any issues with the app or have questions, please email us at: support@logoslabs.co
We typically respond within 24–48 hours.
Frequently Asked Questions
Why am I not receiving UV alerts?
Ensure that notifications are enabled in your device settings for Sol AI, and that location access is set to "Always Allow".
How does Sol AI calculate my vitamin D levels?
Sol AI uses a proprietary algorithm that factors in UV index, skin type, location, exposure time, and more to provide a personalized estimate.
Can I use Sol AI without sharing my location?
While location access improves accuracy, you can manually enter your city to get general UV data.
Troubleshooting
-
Make sure you're running the latest version of the app.
-
Restart the app and your phone if issues persist.
-
Check your internet connection and location settings.
Privacy Policy
View our Privacy Policy.